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GOZEMRE Atelier – Shipping & Returns Policy
Gülşah Özçelik Emre ("we" and "us") is the operator of gozemre.com ("Website"). By placing an order through this Website you will be agreeing to the terms below.
1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking or receive a refund.
2. Shipping Costs Standard shipping within the UK is calculated at checkout based on the size and weight of your order. International shipping rates are calculated at checkout. Payment for shipping will be collected with the purchase. This price will be the final shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind We happily accept returns due to change of mind as long as a request is received within 30 days of receipt of item. Items must be returned in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer's expense. Once returns are received and accepted, refunds will be processed to your original payment method. We will notify you once this has been completed via email. We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns We honour valid warranty claims provided a claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon a successful warranty claim. Upon receipt of returned items, we will process your warranty claim within 7 days. Once confirmed, you will receive the choice of: (a) refund to your original payment method (b) store credit (c) a replacement item (if stock is available)
4. Delivery Terms
4.1 Transit Time – UK Domestic shipments are generally in transit for 2–5 business days.
4.2 Transit Time – Europe European shipments are generally in transit for 5–15 business days.
4.3 Transit Time – International Orders shipped internationally are generally in transit for 10–30 business days.
4.4 Dispatch Time Orders are usually dispatched within 1–3 business days of payment. We operate Monday to Friday during standard business hours, except on UK public holidays.
4.5 Change Of Delivery Address We are able to change a delivery address at any time before the order has been dispatched.
4.6 Items Out Of Stock If an item is out of stock, we will contact you promptly to discuss your options — including waiting for restock or receiving a full refund.
4.7 Delivery Time Exceeded If your delivery has exceeded the forecasted timeframe, please contact us so we can investigate with the carrier.
5. Tracking Notifications Upon dispatch, you will receive a tracking link to follow the progress of your shipment based on updates from the shipping provider.
6. Parcels Damaged In Transit If your parcel arrives damaged, please reject it from the courier if possible and contact us immediately. If the parcel was delivered in your absence, please get in touch with photos and we will advise on next steps.
7. Duties & Taxes
7.1 Sales Tax For UK orders, VAT is included in the price of goods as displayed on the website.
7.2 Import Duties & Taxes Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival, the goods will be returned to us at your expense. You will receive a refund for the value of the goods only — original and return shipping costs will not be refunded.
8. Cancellations We accept cancellations at any time before an order has been dispatched. If your order has already been dispatched, please refer to our returns policy above.
9. Insurance Parcels are insured for loss and damage up to the value stated by the carrier.
With love, Gozemre 📸 @gozemreatelier